- Large FMCG
- Career development
- Lead and develop a team
Summary: Great opportunity for a customer service specialist to develop and lead a team for this FMCG. Brisbane based with career development opportunities.
Job Description:
Our client is a FTSE 100 company who operate in almost thirty countries across four continents. In Australasia, they have operations throughout Australia and New Zealand where they source and distribute a wide range of consumables for the healthcare and hospitality sectors as well as PPE and lifting and rigging safety products.
A key link between sales and operations is the customer service team and we are now looking for a Customer Service Manager in Brisbane to lead and manage the team to maximise customer satisfaction and improve efficiencies.
Other objectives include –
- Maintaining and improving operations within the customer service team
- Developing and maintaining a strong relationship with the sales team to jointly drive sales and exceptional customer service.
- Monitoring service performance.
- Identifying and resolving internal and external queries, in conjunction with the Branch Manager and Regional Operations Manager.
- Driving, motivating and developing the team.
- Ensuring a safe working environment is maintained and operational procedures are adhered to.
The ideal candidate will come from a similar background where they have successfully managed a customer service team or a call centre.
Personal attributes must include –
- Enthusiasm
- Highly organised to operate in a diverse environment.
- Excellent telephone manner and interpersonal skills,
- Computer literate and familiar with Microsoft Office efficiency packages,
- Strong numerical and analytical skills,
- A commitment to customer service excellence,
- Self-starter and highly motivated,
- Ability to work in a team environment.
If you believe you are the right candidate for this position, please send your CV to Scott Craig of Podium at scott@podiumps.com or if you have any questions, Scott can be contacted on 0402 913 294.
To apply for this job please visit apply.jobadder.com.